1. OBJECT OF THE CONTRACT ON LINE AND ITS DEFINITION
Betafer reserves the right at its sole discretion to refuse the order. The acceptance is automatic, unless otherwise communicated to the client .==
To purchase agreement "on line" refers to the distance contract and that the legal transaction concerning goods and / or services concluded between a supplier, Betafer, and a consumer and / or customer in a sales system organized distance provider that, for this contract, shall only use the technology of communication at a distance called the "Internet". All contracts, therefore, be concluded through direct access by consumers and / or customer to the website corresponding to the www.betafer.it, where, following the procedures indicated, will conclude the contract for the purchase good. Betafer discretion may require the consumer and / or customer order confirmation is made. A consumer means any natural person who, in contracts of sale of consumer goods, is acting for purposes not related to any business activity. For distance contracts with consumers is explicitly invoked the rule contained in Section II of the Legislative Decree no. 206, September 6, 2005.
2. PRICES AND CONDITIONS OF PURCHASE
All sales prices of the products displayed and indicated on the website www.betafer.it, excluding VAT and all other taxes, the cost of transport varies depending on the weight and the volume of the goods purchased, the customer must take care to see before confirming your purchase. The purchase agreement is executed by the exact compilation and the consensus expressed by the accession date of purchase on-line.
The customer can pay for the goods ordered by using the method of payment indicated on-line at the time of purchase. Betafer reserves the right to require payments only by bank transfer or other payment methods have been found safe.
3. EXECUTION OF THE CONTRACT AND DELIVERY TERMS
Betafer will deliver to customers the products selected and ordered, as described in the previous article, by courier and / or forwarding agents. In the absence of the recipient on delivery, notification will be left and the client must personally contact as soon as possible to the carrier or forwarder to reaching agreement on the mode of delivery.
The timing of delivery, which will never exceed, in any case, those provided by. 54 D. Lgs. 206/2005, can range from 48 to 96 hours calculated for days. The above delivery times refer to products in stock at time of order. In case of unavailability of the products will be immediately notified via e-mail. Delivery will be made mainly by the carriers in the roadway. However, no responsibility can be attributed to the supplier for late or non delivery due to force majeure or unforeseeable circumstances.
4. AVAILABILITY OF PRODUCTS
The customer can buy products listed in the electronic catalog (on the site www.betafer.it) and the quantity present in the warehouse. If an order exceeds the amount present in stock, Betafer make known to the buyer if the product will be available in the future and the estimated time of supply. In the event that a product is available although it had actually problems refresh the site, you will be refunded by bank transfer of any payment already made.
The consumer undertakes, once the purchase procedure "on line", to print and to preserve the present general conditions, which, however, will have already seen and accepted as a necessary step in the acquisition and specifications of the product purchased, and so as to fully satisfy the conditions laid down in Articles. 4, 5, 52 and 53 of the Decree. Legisl. n º 206/2005.
It is strictly forbidden for the purchaser to enter false and / or invented and / or fantasy, in the registration process required for activating the process for the execution of this contract and the subsequent communications, the personal data and e-mail address must be the only real personal data and not some other person, or fantasy.
It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties. Betafer reserves the right to prosecute any violation or abuse, in and for the protection of all consumers.
Customer Betafer raises any liability arising from the issue of false tax documents because of errors in the data supplied by the customer, being the Customer solely responsible for the correct insertion.
Compiling the data sheet in the registration process required for activating the process for the execution of this contract and the subsequent communications, the consumer and / or customer agrees Betafer to communicate non-sensitive personal data (residence, telephone ) to carriers and / or forwarding agents used for the delivery of goods purchased to allow the procedures required for their delivery.
The consumer and / or customer from receipt of the damaged goods or requests a delivery to the carrier and exclusive direct action against the carrier. This also responds to the delay in delivery of the goods to the consignee. Betafer, in such cases must be considered free of any liability for loss or damage (damage) of the goods from the time when the same has been handed over unconditionally to the carrier for transport. In case of damage to the packaging or packaging the customer’s responsibility to make reservations with regard to property carried at the time of delivery subject to revocation. In case of partial loss or damage not identified at the time of delivery, the consumer and / or customer must denounce the carrier, subject to revocation, the damage just met and no later than eight days after receipt by registered mail with return receipt (Article . 1698 cc) The product images on the site are indicative only. In the absence of specific indications in order notes can not be complained about the lack of conformity of purchase.
8. WARRANTIES AND CONDITIONS OF SERVICE
The products sold by Betafer, are guaranteed for one or two years from the date of purchase by the manufacturer (the precise details of security are outlined in the document inside the package). This service is provided directly by manufacturers of goods sold through its service centers. The references of these service centers, where not present in the schedules of individual products, are available on request from Betafer. The Consumer (any person who, in contracts of sale of consumer goods, is acting for purposes not related to any business undertaken, and no purchase using the tax code and the VAT), if, within two years the delivery of purchased goods, a fault occurs in accordance with the contract to be considered present at the time of delivery, has the right to ask the Betafer, requiring, at its option, repair or replace the goods. If the requested remedy is impossible or unreasonably expensive than the other Betafer offers the consumer the other remedy. If the consumer requests the remedy of repair or accept the reasonable period will be determined with specific reference to the timing of customer-service agents. For this reason Betafer not be held responsible for delays in carrying out the remedy of repair. The consumer, if you do not accept the alternative remedy, may, at its option, an appropriate reduction of price or termination of the contract where one of the following conditions: a) repair or replacement are impossible or prohibitively expensive, b) seller has failed to repair or replace the goods within reasonable c) the replacement or repair previously carried out has made significant inconvenience to the consumer. In determining the amount of the reduction or the amount to be recovered taking into account the use of the property (art. 1519 cc cc). It is the responsibility of the consumer to prove that it is a lack of conformity which exists at the time of the conclusion of the contract, unless the same is not apparent within six months of delivery (Article 1519-sexies cc). The communication of the defect must be made within two months of discovery, subject to revocation (Article 1519-sexies cc). The Consumer, to request the remedy of replacement or repair, must make a special claim following the procedure indicated in paragraph No. 10. Betafer, may authorize the return of the product for testing to be carried out in its service center used by the seller. The cost of return will be borne by the consumer. The risks involved in bringing the goods are charged to the sender that can freely choose whether to insure the shipment without any reimbursement obligation for the seller. We will not accept shipments sent "freight collect" unless previously agreed with the seller. If the defect is found to be lamented, Betafer will execute in a reasonable time, the remedy agreed. Betafer reserves the right to charge the customer any costs incurred for product verification and the return of the same provided that it is intact and functioning that is devoid of the alleged lack of conformity and refers to the date of delivery, differently from that stated by customer.
9 . RIGHT OF WITHDRAWAL
9-1. PURSUANT TO ART. 64 ET SEQ OF LEGISLATIVE DECREE NO . N. 206/2005 , if the customer is a consumer ( ie a person who buys goods for purposes not related to his professional activity , or does the INDICATING THE PURCHASE ORDER FORM A Betafer A REFERENCE FOR VAT ) , HA RIGHT TO TERMINATE THE CONTRACT OF PURCHASE FOR ANY REASON , WITHOUT ANY pENALTY AND EXCEPT AS INDICATED IN NEXT STEP 9-3 .
9-2 . To exercise this right , YOU SHOULD BE PROVIDED BY EMAIL Betafer A REQUEST FOR WITHDRAWAL . THAT RIGHT MAY BE EXERCISED WITHIN 10 DAYS FROM THE DATE OF RECEIPT OF GOODS A.
THE MATERIAL WILL BE SENT subsequently
VIA VILLANOVA 24 ,
32044 Pieve di Cadore (BL)
9-3 . THE RIGHT TO withdrawal is subject to the following mandatory conditions :
THE RIGHT TO APPLY TO THE PRODUCT PURCHASED IN ITS ENTIRETY , IT IS NOT POSSIBLE TO CARRY ON WITHDRAWAL ONLY PART OF YOUR PRODUCT (EG : ACCESSORIES, DETACHABLE PARTS , ETC ... ) .
The purchased goods must be undamaged and returned in original packaging , complete in all its parts (including packaging and any documentation and accessories: manuals , ETC ... ) , to limit damage to the original package , we recommend, when possible, to put SECOND IN A BOX should be avoided in all cases the attachment of labels or tape directly on the original product packaging ;
THE GOOD SUBJECT TO THE RIGHT OF WITHDRAWAL MUST BE RETURNED IN NORMAL CONDITION , BECAUSE EVERY EFFORT HAS BEEN CLOSED AND POSSIBLY WITH THE USE OF DUE DILIGENCE : WE WILL NOT BE ACCEPTED PRODUCTS USED THAT INCORPORATE SIGNS OF DAMAGE TO OR DIRT AND THAT THEREFORE CAN NOT BE CONSIDERED MORE INTACT ;
THE GOOD SUBJECT TO THE RIGHT OF WITHDRAWAL SHALL REPORT THE SAME SERIAL NUMBER IN THIS BILL OF SALE Betafer , IF THE WELL SHOULD BRING A SERIAL NUMBER OTHER THAN AS REPORTED IN THE INVOICE WILL NOT BE ACCEPTED AND RETURN THE PRODUCT WILL BE MADE USE OF THE CUSTOMER FOR HIS return, while canceling the request for withdrawal ;
THE SHIPPING COSTS ON RETURN OF THE GOODS ARE PAID BY THE CUSTOMER ;
THE SHIPPING , until confirmation of receipt in our warehouse is under the responsibility of the customer ;
IN THE EVENT OF DAMAGE TO THE WELL DURING TRANSPORT , Betafer will inform the customer (within 5 BUSINESS DAYS FROM RECEIPT OF THE GOODS IN THEIR STORES ) , allowing them to file a timely complaint against the carrier of his CHOSEN FOR A FULL REFUND OF THE VALUE OF GOOD (IF INSURED ) , in this case , THE PRODUCT WILL BE MADE AVAILABLE TO THE CUSTOMER FOR HIS return, while canceling the request for withdrawal ;
Betafer NOT RESPONSIBLE IN ANY WAY FOR DAMAGE OR THEFT / loss of goods returned by uninsured shipments ;
9-4 . EXCEPT FOR ANY EXPENSES FOR RESTORING damage to the original , Betafer will refund the customer the full amount already paid as soon as possible and in any event within 30 DAYS FROM THE DATE OF RECEIPT OF NOTICE OF WITHDRAWAL AFTER RECEIPT OF GOODS SUBJECT THE WITHDRAWAL , by transfer of the amount charged by VOUCHER .
9-5 . PRODUCT CATEGORIES OF CLOTHING AND FOOTWEAR ARE NOT REPLACED for hygienic reasons .
Any complaint must be sent via email. Customer will receive an e-mail confirming the opening of the complaint within the next five working days notice will be provided with the same instructions for the definition of the procedure and submit requests for clarification or documentation. In accordance with current regulations the customer / consumer, in the event of a complaint filed more than six months after delivery of the product, should provide adequate documentation showing that the defect is at the time of delivery. For complaints within six months of delivery, the Betafer reserve with verifying that the defect alleged by the customer / consumer, to be made in its service center used by the seller, before granting the remedy sought or the alternative provided by law.
11. RESOLUTION AND CONTRACT TERMINATION EXPRESS
Betafer has the right to terminate the contract by simply inform the consumer and / or customers with adequate and justified reasons, in which case the customer shall only be entitled to a refund of the amount already paid.
12. COLLECTION AND PROCESSING OF PERSONAL DATA
Personal information is collected for the purpose of registering the customer and provide him with the procedures for the execution of this contract and the necessary communications, these data are processed electronically in accordance with the laws and can be produced only at the request of courts or other authorities authorized by law. Personal data will be communicated to delegated subjects to carry out activities necessary for the execution of the contract and used exclusively for that purpose. The Client expressly undertakes to provide Betafer copies of identification documents deemed necessary for the purpose of any audits. Failure to comply with this request Betafer authorizes the immediate termination of contract for failure. Treatment takes place with the help of electronic means, subject to arrangements that Article. 11 of Legislative Decree no. June 30, 2003, No 196 places to ensure the user and, in general, to protect your rights, fundamental freedoms and dignity, with particular reference to privacy and personal identity. The treatment will take place over a period of time than is absolutely necessary to perform the above described purposes. Personal data are not disclosed to third parties.
PRIVACY OF PERSONAL DATA IN ACCORDANCE WITH DECREE LGS. 196/2003 Dear Visitor, under 13 and 23 of Legislative Decree no. June 30, 2003, No 196 (hereinafter for short "Leg.") Wish to inform you: 1) that the personal and demographic information you provide to Betafer when registering on this website in the following space shall be treated in compliance with the aforementioned law and the obligations of confidentiality as provided therein; 2) that processing of personal data in accordance with article 4 of Legislative Decree no., Means any operation or set of operations, carried out without the use of electronic means, regarding the collection, recording, organization , conservation, consultation, elaboration, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, erasure and destruction of data, if not stored in a database; 3) that the data are treated for institutional purposes, connected or instrumental to our Company, such as storage, processing, billing, customer management and, in particular: a) to comply with legal obligations related to civil, tax, accounting, etc.. for administrative management of the relationship you have established with our company; b) to fulfill contractual obligations, technical support and technical information and after-sales service; c) undertaking market and statistical research, marketing and referrals for products covered by the activity of BETAFER; d) (only with the expression of specific consent from you) for the communication of business information on future business initiatives, announce new products, services and offers, both by BETAFER that its affiliates and / or subsidiaries, partners commercial and outsourcers, by sending e-mails or SMS messages. Sending e-mail or SMS messages advertising will not result in any case the transfer of personal data to third parties. This service does not provide a monitoring of the sites you visit them control over the messages you read, without his consent; e) to run games with prizes, promotional initiatives in general, in the interest of BETAFER; 4) that the transfer of your data is necessary in order to regularly meet its contractual and legal obligations arising out of legal relationship with BETAFER. If it is not interested in our marketing services (which allow you to enjoy a privileged of our promotional offers), may indicate that they do not freely give your specific consent for such distinct purposes; 5) the data: are collected and recorded in our data base to allow access only to authorized persons BETAFER; will be treated in compliance with the aforementioned purposes, in BETAFER or may be disclosed outside the scope of: a) to affiliated companies, subsidiaries, affiliated with BETAFER b) BETAFER business partners (producers, suppliers, carriers and freight forwarders, etc..) c) of companies making inquiries concerning the scope of customer satisfaction. Please also note that all concerned can exercise their rights under article 7 of Legislative Decree no. That we summarize below: You have the right to obtain confirmation of whether or not personal data concerning him, even if not yet recorded, and their communication in intelligible form. You have the right to obtain confirmation: a) the origin of personal data; b) the purposes and methods of treatment; c) the logic applied in case of treatment with the help of electronic means; d) the identity of the owner, manager and the designated representative; e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents. The party has the right to: a) updating, rectification or, when interested, integration of data; b) erasure, anonymization or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) certification that the operations in letters a) and b) have been notified, also as regards their contents, to those to whom the data were communicated or disseminated, unless this requirement impossible or involves a manifestly disproportionate to the protected right. You have the right to object, in whole or in part: a) for legitimate reasons the processing of personal data, pertinent to the purpose of collection; b) the processing of personal data for purposes of sending advertising materials or direct selling or for carrying out market surveys or commercial communication. The data controller is BETAFER in the person of its legal representative pro tempore. The data processing is done through instruments that guarantee security and confidentiality in accordance with the Company’s security policy document, drawn up pursuant to article 34, paragraph 1, point G) of LD and deposited at the registered office. The data is stored in the database residing at the premises of the Company. The Holder has appointed a person responsible for the security that is responsible for designing, implementing and maintaining efficient security measures provided by articles 31 and 33 of Legislative Decree no.